In News by stephen abiodun on the 16th, July, 2020

NCC boasts of resolving 25,575 telecom complaints inside 16 months

NCC boasts of resolving 25,575 telecom complaints within 16 months

The Nigerian Communications Fee, NCC, has disclosed its main achievement between January 2019 to April 2020.

NCC disclosed that ninety eight % of the entire service-related complaints acquired from telecoms customers inside a 16-month interval beneath evaluate was efficiently resolved.

An announcement by NCC’s Director of Public Affairs, Dr. Ikechukwu Adinde mentioned the fee was dedicated in direction of guaranteeing the advance within the High quality of Service, QoS, and High quality of Expertise, QoE, for the nation’s over 190 million telecom subscribers amid the Coronavirus pandemic.

Adinde mentioned the complaints have been acquired by all NCC’s official channels of communication.

Based on Adinde: “Within the interval beneath evaluate, 26,169 complaints have been acquired and managed by the Fee to the satisfaction of the overwhelming majority of telecom customers. Of that quantity, 25,575, representing 98 % of the entire complaints acquired have been expeditiously resolved.

“Lots of the glad customers reverted to both acknowledge the immediate decision of their complaints or to thank the Fee for its intervention in service-related points between them and their respective service suppliers.

“The complaints have been acquired by all of the Fee’s official channels of communication. These embody 24,481 complaints acquired by Fee’s Contact Centres; 1,007 complaints acquired by the NCC Shopper Portal; and 296 others acquired as written complaints submitted at NCC Head Workplace in Abuja and on the Fee’s 5 zonal workplaces in Lagos, Enugu, Port Harcourt, Kano and Ibadan.”

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